With the onset of digital building systems, such as HVAC, elevators, lighting, metering, and parking in the 1980s, the entire ecosystem of real estate was caught off guard by the new technology environment and has still not recovered nearly 40 years later.
Architects, engineers, contractors, facility staff, and property services companies have all been slow to react to the information technology (IT) realities in our buildings systems, and traditional IT solutions providers are distantly unfamiliar with the culture and operational technology (OT) in commercial buildings.
With subsequent developments in middleware, big data, IoT, and AI, as well as coworking and overall increased emphasis on occupant experience, there is further confusion and operational risks such as cybersecurity. In addition, uncoordinated fragmentation of systems and vendors drives up overall capital and operational cost structure, on top of identified insurance gaps.
Due to this technology sea change, data has become a utility requirement in real estate, much like electricity, water, and gas. As it is with the three original utilities, data also requires an infrastructure for building systems data, analytics and cybersecurity. We call this The Fourth Utility™ Infrastructure.